ALL GARDEN FURNITURE & OUTDOOR LIVING PRODUCTS ARE FOR COLLECTION (FROM OUR CENTRE IN MINEHEAD) OR LOCAL DELIVERY (UNLESS CLEARLY STATED OTHERWISE) ONLY.
Items can be purchased here and your order will be prepared in advance.
Do not hesitate to call us on: 01643 703612 for more information or arrange a local delivery or collection.
Faulty Goods, we are happy for you to return any faulty product within 12 months of the purchase date, it however must have its original till receipt and we will give a full refund or replacement. If it is a replacement this will come from our existing stock or from our suppliers, whichever is quickest. We are sorry that we are not able to refund or replace if you cannot produce the original proof of purchase.
Right to cancel:
You have the right to cancel your order from the time you place the order until 7 working days after you receive the goods. If you cancel your order in this period, we will issue you a full refund including the cost of delivery, if your items have been delivered within these 7 days, a return must be agreed with a member of staff as the items must still be in ‘new’ condition and un-used.
If you change your mind on something you have purchased from us within 30 days of receipt but outside of the ‘right to cancel’ period (7 working days after you receive the goods) we will issue a refund or credit note, to the value of goods provided that they are complete with original packaging and are still in ‘new’ condition but we will not issue a refund for the cost of delivery or return carriage.
None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions at https://www.westsomersetgardencentre.co.uk/terms
Unless otherwise indicated as `Free Delivery`or `Collect in Store` the following postage options apply.
UK Standard Default service will be:
Royal Mail 48hr / 2nd Class is a economical reliable service which we use as the default service for all online sales apart from plants (if listed).
For plants and items requiring a `next day` service: Royal Mail : 24hr / 1st Class is a fast and economical service that usually arrives next day (over 95% delivered on time). It is very similar to 'First Class Post'.
One of the advantages of Royal Mail is that the postman has local knowledge, and will not leave the box at the wrong address. They will often know where items can be left safely.
Courier Delivery: Our Monday-Friday courier service covers the whole of the UK. This is mostly a tracked service depending on the courier used. Courier service providers include ParcelForce, DPD, DHL and Yodel depending on the requirements.