An explanation of our delivery methods........
FREE UK Standard Delivery
Many of our items we offer with Free UK Standard delivery, this is dispatched using Royal Mail 2nd Class Post so you can expect delivery within 2-3 working days of dispatch. Cut-Off Time for orders placed is 3pm for dispatch that working day, orders placed after 3pm will be dispatched the next working day (Monday-Friday inclusive). To offer this delivery service we try to keep costs down which means you may well receive multiple items packaged separately, but don't forget you can order as many of these items as you like and it wont cost you a penny for delivery!
Some of the items we send have to incur a delivery charge however we don't want it to cost you the earth.....so we came up with Thrifty Delivery! This costs just £1.75 and the service is identical to UK Standard Delivery so we use Royal Mail 2nd Class Post which is dispatched the same working day on orders received up to 3pm, orders received after 3pm will be dispatched the next working day. Estimated delivery on these items is 2-3 working days. To offer this delivery service we try to keep costs down which means you may well receive multiple items packaged separately, but dont forget you can order as many of these items as you like, all for just £1.75 delivery!!
Royal Mail UK Standard Delivery
Other items in the Online Shop are sent via Royal Mail 2nd Class Post at a cost of £4.95, but similar to above you can order up to 10 qualifying items, all for just £4.95 delivery so use this to stock up, or try something new! Orders received prior to 3pm are dispatched the same working day (Monday to Friday inclusive) and orders received after 3pm will be dispatched the next working day.
Bulky Items, from the Garden Centre Section
These items, such as Compost, Pots and Planters, Waterbutts we dont send out via the standard methods, mainly due to cost and we dont have the manpower or transport to deliver out of our area! So these items remain on an 'Enquire by Email' basis - we are able to palletise and send whatever you would like and arrange for a Pallet network to deliver however costs vary upwards of £30.00 so its always best to contact us. It is possible though, we have delivered pots to Edinburgh in the past so don't be afraid if its something you really want....!
Drop Ship by Supplier: Some of the products we sell are big and bulky, luckily for us our suppliers offer a home delivery service on these products, direct from them the manufacturer. So the good are handled less and delivered on a vehicle suitable for the type of product, where we have listed products 'Drop Ship by Supplier' these products have the delivery cost already built in, so there's no extra cost, the price you see is the price you pay....right to your door* Please provide as much detail as you can during checkout such as your mobile phone number, email address and any details of potential obstructions.
*Deliveries to kerbside only in most cases.
Drop Ship Delivery by Zest For Leisure:
You the customer will be sent an initial text message once the delivery has been collected from Zest by the courier informing you that your order is due to be delivered the following day and giving you the option to change the delivery to a more convenient date if required (this option will be available up to 10pm). After the 10pm cut off the deliveries are automatically routed for delivery the following day. You will then receive a second text confirming that the delivery will be with you between 8am and 6pm the following day.
If you do not have a mobile phone number they can inform you of the status of your order via email.
A signature is required on receipt of your order however we do have the facility to include special instructions (eg can be left in a safe location/can be left with a specific neighbour) should the customer not expect to be home, these can be completed on checkout via our website. Please make sure someone over 18 is at home to receive your delivery.
Zest Home Delivery cannot be made to 'Zone B' locations (Scottish Highlands & Islands) - please contact us if you are unsure if your postcode is excluded.
Local Custom Delivery
We do offer Local Delivery on all of our Garden Centre products in and around West Somerset, including Timberscombe, Dunster, Williton, Watchet, Dulverton, Winsford, Stogumber, West Quantoxhead and Stogursey. If you are unsure whether or not this option would be available for you, please email us with your address. Local Delivery prices depend on where you are so please use the 'Enquire by Email' button to request a Delivery cost. We deliver Monday to Friday and to be eco-friendly we try to group deliveries together to make the best use of our fuel and time, so we may offer you a certain day for your delivery based on where we are going that week. So if you're after Compost, Plants, Pots and Planters, Waterbutts or anything else we cant send in the post, we do offer a delivery service for these but the delivery address must be local to us. Click Enquire on your product and we will contact you directly.
We remain a small, local, independent business even though we have ventured online....so the same applies now as it always has done.....if you aren't sure....ask! Give us a call or drop us an email, if we don`t know the answer we will find out for you, but we're always here to help.
Collection In Store
Most of our products are available Collection in Store from our store in Minehead, West Somerset - the only exceptions are some of the Zest, Bowland Stone and Kelkay products that we don't keep in stock and that are shipped to you direct. At the moment we don't have a 'Click and Collect' service so simply come in and collect your items, give us a call to reserve the items so we can put them back for you, or do the same using the 'Enquire by Email' button explaining what you would like to collect and when and we will make sure your collection runs smoothly from there. Ensure you give us your contact details so we can contact you if we need to.